Astrodon is a market leader in residential property management. We are focused on providing excellent customer service and effective management and support to property owners, trustees and directors.
Irrespective of the size of the scheme managed, Astrodon ensures that each client receives all services promptly and efficiently. Being an Astrodon client you will not be just another number on our books, as happens with other managing agents.
Once Astrodon has been appointed, a member of the Directorate and/or Senior Management will assume overall responsibility to ensure that a proper handover takes place between the previous agents and that all required information is received, enabling us to efficiently manage the scheme.
In the event of a handover from a previous managing agent, Astrodon undertakes to ensure that the correct notice is served upon said previous managing agent, including drafting of the notice, signing, and serving of the same on the managing agent in terms of regulations. There is no additional charge in terms of such services, nor does Astrodon charge a sign-on fee for any new scheme’s managed and taken over from other agents.
Each scheme managed by Astrodon will be appointed a dedicated Portfolio Manager, reporting directly to a member of Astrodon’s Management Team, to ensure optimal continuity of service delivery and practices. This provides our clients with the assurance that our property management advice and the legalities around the management of the complex and regulations are handled professionally and efficiently.
Back office processing is managed daily to ensure that queries are attended to and we pride ourselves on our ability to ensure that all matters are attended to within two (2) working days. Our financial records are compiled on Pastel Accounting, incorporated into advanced management systems designed and written specifically for Astrodon to ensure the latest technology is used, ensuring transparency to all clients by issuing as much supporting documentation to monthly financials as possible.
All reports are fully automated and our monthly detailed financial packs would include the following custom report writing: Detailed Monthly Levy Rolls, Maintenance Reports, Maintenance Tracking and Insurance Claim Tracking. Should any client require individual custom reports, such reports could be considered for development and would be rolled out to all our clients should it be considered as a vital management tool for trustees/directors of scheme’s managed by us.
When it comes to banking we offer our clients the option of either utilising our Estate Agency Affairs Board section 32 global trust account, as duly registered in terms of regulations, or an individual Standard Bank PFA section 32 Trust account opened for the scheme in the Scheme’s name in terms of the EAAB trust regulations, ensuring our clients’ peace of mind and enabling Astrodon to produce accurate monthly individual bank statements and to invest excess funds on behalf of the scheme in terms of CSOS and the Maintenance Reserve Funds without any delays.
Prior to the commencement of services and upon the election of new trustees at the annual general meeting of the scheme the Community Scheme’s Ombud Services, Financial Management, and Schemes Meeting Management Requirements designed by Astrodon for Astrodon’s clients are handed to all appointed trustees.
Ongoing communication is routinely forwarded to all the unit owners, informing them of changes and amendments to the Sectional Titles Act and general property-related topics, including changes to the Companies Act affecting Homeowners Associations.
In accordance with regulations, Astrodon is registered with all the necessary statutory and regulatory bodies, including the Estate Agents Affairs Board.